Hi all,
We recently upgraded to SMC 7.5. Part of this involved setting up a new package server for our main site, and importing our images as we would like to use DS 7.5. However, I've now imported two ghost images, and the package has been stuck in "Retrying Download" mode on the package server for several days now. Earlier RDEPLOY based images replicated out without an issue. Also, most other software packages seem to be downloading fine, though 1 or 2 are in the same situation. In the Download History tab of the agent, it lists no "source location" for the package.
The errors in the log snippet below repeat over and over again for the affected packages.
We are also working with our Symantec Partner regarding this and a couple of other issues from the upgrade, but I wanted to see if anyone had seen this behavior and knew the cause.
<event date='02/23/2015 08:12:55.1660000 -05:00' severity='4' hostName='MIOKALTPSWVP01' source='DownloadQueue' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='2944' thread='576' tickCount='1882903628'>
<![CDATA[Retry package: id={BDB1829A-19DA-4217-AE5C-F1A19E8955C5} delay=1440 secs at=2/23/2015 8:36:55 AM causedDelay=1 earliestRetryTime=
]]>
</event>
<event date='02/23/2015 08:12:55.1660000 -05:00' severity='4' hostName='MIOKALTPSWVP01' source='PackageDelivery' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='2944' thread='576' tickCount='1882903628'>
<![CDATA[End download for package: 6410_DISP.GHO {BDB1829A-19DA-4217-AE5C-F1A19E8955C5}. Status: retrying]]>
</event>
<event date='02/23/2015 08:12:55.1660000 -05:00' severity='4' hostName='MIOKALTPSWVP01' source='Package Server Agent' module='AeXNSCPackageServer.dll' process='AeXNSAgent.exe' pid='2944' thread='576' tickCount='1882903628'>
<![CDATA[OnEndPackageDownload Package id = {BDB1829A-19DA-4217-AE5C-F1A19E8955C5}. Status = RETRYING. Invalid response from server.]]>