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Upon restore the folders were empty

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I need a solution

Hi,

We have been backing up the same backup sets everyday as below screen, where its a full back of C and D drive and all of its folders and subfolders.

Daily Backup Setup.jpg

In recent event where we would like to restore certain date from certain folder, we retrieve that tape to obtain it. Did the inventory and catalog the tape. During the selection of folders to obtain the files, the folders were empty. There are not subfolder to be selected. Refer the screen below. As you see, the Profiles, Users, Shared Folder, Redirects folders should contain subfolder. 

Restoration of Folders.jpg

Looking at the size of the media, its approximately the same size of  Used Space on the server.

Media Properties.jpg

Any explanation to why this is happening? Or further advise how can we ensure everything that we backed up can be restored as is.

Other info: Windows 2008 using Symantec BE 2010 R3


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